1. To begin with, you need to generate UPC (Unique Porting Code) by sending SMS to 1900. UPC is an alphanumeric code allocated, upon request, by a mobile operator to its subscriber for the purpose of facilitation of porting of his/her mobile number to another operator.
• SMS to be sent : PORT
• Eg. SMS PORT 98XXXXXXXX to 1900
2. After sending SMS to 1900, you will receive UPC (Unique Porting Code) as a SMS from 1901 giving 8 digit alpha-numeric Unique Porting Code (UPC) and UPC expiry date in MM/DD/YYYY format
3. Visit your nearest new service provider outlet / showroom
4. Fill Mobile Number Porting (MNP) form providing details like
• Current Mobile Number
• Current Operator name
• UPC code
5. Submit Address & Id proof documents, self-attested photo and last bill copy of postpaid connection (if applicable) along-with filled MNP form and Customer Agreement Form.
6. Buy the new service provider MNP SIM card from new service provider outlet / showroom. SIM charges, talktime value and porting charge are non-refundable in the event of cancellation / rejection of port-in request.
7. Your new service provider will send an SMS on your old/existing operator’s SIM (existing connection) intimating about the porting date and time, i.e. the date and approximate time till when you can continue to use your existing operator’s SIM card.
8. There will be a 2-hour ‘no service period’ which will begin after the porting time as given above. The ‘no service period’ will be between 12 midnight to 5 am during which your mobile service will not be active on any SIM. All efforts will be made to ensure that this ‘no service period’ causes minimum inconvenience to you.
9. After the ‘no service period’, you can replace your existing operator’s SIM card with the new SIM card in your handset.